Remote File Clerk

About the role

We are looking for a Remote File Clerk to ensure our digital and scanned records are accurate, organized, searchable, and compliant. You will support multiple internal teams by receiving, validating, naming, classifying, and filing documents while maintaining an audit‑ready trail.

Key responsibilities

• Intake & indexing: receive files from shared inboxes, portals, ticketing tools, and cloud folders; confirm document type, required fields, signatures, and attachments; index records with standard metadata.
• Document organization: apply naming conventions and folder structures; convert formats (PDF merge/split, image‑to‑PDF, compression); maintain controlled libraries with retention tags.
• Quality control: perform daily spot checks for duplicates, misfiles, missing pages, and unreadable scans; flag exceptions and route them with clear notes; maintain error logs and suggest process improvements.
• Records governance & compliance: handle sensitive records with strict access controls; follow retention schedules, legal holds, and deletion rules; support audits by quickly retrieving records and documenting chain‑of‑custody.
• Collaboration & communication: coordinate with HR, Finance, Operations, Legal, and Customer teams; provide status updates on backlog, turnaround time, and issues.

Required profile

• Experience in records management, administrative support, clerical work, or document control.
• Strong attention to detail and ability to follow naming/filing rules consistently.
• Comfort handling confidential information and adhering to strict procedures.
• Basic computer proficiency with file systems, spreadsheets, PDFs, and collaboration tools.

Required skills

• Cloud storage platforms such as Google Drive, SharePoint, or Dropbox.
• Document tools like Adobe Acrobat (or equivalents).
• Spreadsheet applications.
• Ticketing or project‑management tools (Jira, Asana, ServiceNow).
• E‑signature platforms.
• General office productivity software.