Reservations Agent

About the role

The Reservations Agent will manage all booking enquiries for a resort that operates under the Accor network. You will ensure accurate reservations, promote the property’s experiences, and deliver a seamless booking journey for guests.

Key responsibilities

• Handle reservations received via phone, email, website, travel agents and online channels.
• Process new bookings, amendments, cancellations and special requests promptly.
• Enter reservations accurately into the Property Management System (Opera Cloud or equivalent).
• Upsell room categories, resort experiences and promotional offers.
• Respond to guest enquiries, provide information on accommodations, restaurants, activities and local attractions.
• Coordinate special requests with relevant departments and escalate issues when needed.
• Support direct bookings, occupancy, ADR and revenue targets.
• Prepare daily reservation reports and arrival lists.
• Maintain confidentiality of guest information and follow brand standards.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
• Minimum 1–2 years experience in reservations, front office or guest services within a hotel or resort.
• Experience in a hotel environment is preferred.
• Excellent spoken and written English; Arabic is highly preferred.

Required skills

• Opera Cloud (property management system) or equivalent reservation software.

What we offer

• Opportunities for development and advancement within a global hospitality group.
• Dynamic work environment focused on responsible hospitality.