Reservations Agent

About the role

We are looking for a passionate and dynamic Reservations Agent to join our hotel team. The successful candidate will be the first point of contact for guests making reservations and will ensure a smooth, efficient booking experience.

Key responsibilities

• Process and confirm guest room reservations received via phone, letter, fax or email.
• Enter all reservation details into the computer system, capturing pertinent information.
• Handle inquiries, complaints and special requests related to reservations.
• Stay up‑to‑date with hotel promotions and apply rate structures accurately.
• Maintain an organized filing system and prepare reports for the Reservations Manager.
• Promote positive public relations and strive to maximize business opportunities.
• Maintain accurate room status and answer incoming calls according to Rotana standards.
• Organise visa requests for guests and identify up‑selling opportunities.

Required profile

• Diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations.
• Excellent written and oral English communication; additional languages are a plus.
• Customer‑focused, proactive, courteous and dynamic personality.
• Ability to work independently within a structured environment and build effective relationships.

Required skills

• Computer literacy (reservation software and standard office applications).

What we offer

• Opportunity to work in a vibrant hospitality environment.
• Professional development and career growth.