Sales Support Specialist

About the role

As a Sales Support Specialist at Roche in Riyadh, you will act as an essential commercial partner to the Saudi sales team, supporting operational excellence, contract governance and the smooth execution of commercial agreements. You will work closely with colleagues in sales, supply chain and customer relations so that healthcare providers receive the solutions they need without delay.

Key responsibilities

• Draft standard customer contracts, master service agreements and custom addendums based on approved commercial terms, and maintain a secure digital and physical contract archive for all Saudi accounts.
• Manage internal and external signatures (including e-signatures and official stamps) and identify accounts with missing contracts or active device/reagent custodies.
• Track contract expiration dates and issue 6-month renewal notifications to Account Managers.
• Prepare commercial offers, turn them into PDF letters in the customer's preferred format and create quotation packages for simple and complex requests.
• Verify product shelf-life and validity dates against customer specifications and liaise with customers to secure acceptance for short-dated items.
• Support billing follow-up, coordinate with KAMs and supply chain teams on order rejections, near-expiry issues and wrong-item returns, and check whether requested items fall under active customer contracts.
• Reserve meeting rooms, manage catering and set up AV equipment for key customer negotiations, C-level engagements and workshops.

Required profile

• 2-4 years of experience in sales operations, sales support, commercial administration or contract management.
• Professional fluency in both Arabic and English, written and spoken.
• Proactive, detail-oriented, organized and able to manage multiple priorities.
• Collaborative approach to building positive working relationships across internal and external teams.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Enterprise platforms such as SAP, Salesforce or similar ERP/CRM systems