Senior Technical Account Manager

About the role

Dragos is seeking a Senior Technical Account Manager to serve as a trusted technical advisor for industrial clients in Saudi Arabia. In this role you will guide customers through the adoption, operationalization, and optimization of Dragos’ OT cybersecurity platform, ensuring measurable value and long‑term success.

Key responsibilities

• Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
• Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
• Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
• Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
• Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.
• Act as an OT cybersecurity subject matter expert, delivering training, workshops, and executive‑level briefings, with regional travel as needed (up to 30%).

Required profile

• 3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
• 1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
• Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
• Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
• Proven experience in customer‑facing or post‑sales roles, delivering value‑focused technical support and influencing both technical and business stakeholders.
• Ability to clearly simplify and communicate complex technical concepts to diverse audiences.
• Prior experience as a TAM, Sales Engineer, Resident Engineer, or Customer Success Manager is a plus.

Required skills

• Industrial Control Systems (ICS)
• SCADA
• DCS
• SIEM tools (Splunk, QRadar, FortiSIEM, Elastic)
• Industrial networking (SPAN/TAPs, VLANs, firewalls)

What we offer

• OTE: 470,000 SAR
• Competitive equity package
• Comprehensive benefits plan