Service Administrator – Automotive Service Department

About the role

FAMCO, part of Al‑Futtaim Automotive, is seeking a Service Administrator to support the Service Department. The role ensures accurate KPI reporting, coordinates technical training, manages service contracts and procurement, and maintains workshop assets in a fast‑paced automotive environment.

Key responsibilities

• Prepare and deliver timely service KPI reports, including technician productivity and utilization.
• Administer technical training activities, handling delegate coordination, follow‑up and stakeholder communication.
• Manage procurement of tools, equipment and special service tools, including supplier evaluation and contract negotiations.
• Coordinate with warranty, contracts and service teams to provide operational support and technical feedback.
• Monitor and maintain workshop assets, ensuring upkeep, calibration, replacement planning and compliance with standards.
• Oversee service administration functions such as invoicing, receivables and work‑in‑progress monitoring.
• Support warranty and contract departments with operational and administrative assistance.
• Administer service contracts from proposal preparation through billing and customer reporting.
• Ensure compliance with ISO quality, safety and environmental standards across service operations.
• Contribute to continuous improvement initiatives to enhance workshop efficiency.

Required profile

• Strong analytical, organizational and problem‑solving abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to manage multiple priorities while maintaining high accuracy and attention to detail.
• Good understanding of service operations, workshop environments and customer service principles.

Required skills

• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with reporting tools and KPI tracking.
• Data analysis and management reporting experience.
• Knowledge of procurement processes and supplier management.
• Contract negotiation and service contract administration.