Solution Engineer - Agentic Platform

About the role

Intel is hiring an early-career Solution Customer Success Engineer for its Agentic Platform, based in Riyadh. You will be the technical face of the platform for customers across Saudi Arabia and the wider MENA region, guiding enterprise and government clients from first conversation through deployment of agentic AI on Intel hardware. The role bridges Arabic-speaking customer teams and Intel's global engineering organization.

Key responsibilities

• Partner with Saudi and GCC enterprise customers (banking, energy, telecom, public sector) to understand their agentic AI use cases and design solution architectures on Intel hardware.
• Run technical demos, workshops and proofs of concept at customer sites.
• Help customers deploy and integrate the Agentic Platform, from initial setup through production rollout, and resolve technical issues with the engineering team.
• Translate customer requirements, blockers and feature requests between Arabic-speaking stakeholders and Intel's globally distributed engineering teams.
• Produce customer-facing technical content in Arabic and English: solution briefs, deployment guides, demo scripts and case studies.
• Share field feedback with the platform team about what works, what is missing and what would drive further adoption.

Required profile

• Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related technical field.
• 1-3 years of experience in a technical role such as software engineering, solutions/pre-sales engineering, technical consulting or technical support with a strong engineering component.
• Fluent in both Arabic and English, able to lead meetings, give technical presentations and write documentation in either language.
• Strong communication skills, comfortable presenting to technical engineers and senior business stakeholders.
• Willingness to travel within the Kingdom and occasionally across the GCC region.

Required skills

• Comfortable writing and reading code in at least one language (Python, TypeScript, Go, C++, Rust, React, JavaScript).
• Strong understanding of cloud, Linux and APIs, able to debug deployments and read logs.
• Nice to have: exposure to AI/ML, LLMs or agentic AI frameworks (LangChain, LlamaIndex, Anthropic SDKs, Hugging Face); familiarity with cloud platforms active in KSA (AWS, Azure, Oracle Cloud, Google Cloud); experience with Docker, Kubernetes or containerized deployments; prior customer-facing experience in a technology, system integrator or consulting firm in the MENA region.

The role is eligible for a hybrid work model, splitting time between the Intel site and off-site. Shift 1 (Saudi Arabia).