Spa Director – Luxury Resort

About the role

We are hiring a Director of Spa to lead Ciel Spa at SLS The Red Sea, shaping a wellness experience where indulgence, intention and unmistakable SLS flair come together. As Director of Spa, you will take full ownership of the spa operation, from exceptional guest experiences and treatment standards to team leadership, commercial performance, retail, partnerships and day‑to‑day operations.

Key responsibilities

• Lead the overall strategy and daily operation of Ciel Spa, ensuring an exceptional and highly personalized guest experience.
• Establish and maintain outstanding standards across treatments, guest journeys, reception, relaxation areas, retail and all spa facilities.
• Curate and continuously evolve the treatment menu, wellness experiences and spa programming.
• Recruit, lead, train and develop a high‑performing spa team, fostering a culture of exceptional service and continuous development.
• Drive commercial performance, including revenue, profitability, treatment utilization and retail sales.
• Develop annual budgets, forecasts and business plans while monitoring financial performance.
• Implement revenue‑management, pricing, packages, promotions and upselling strategies.
• Monitor guest feedback, service quality and industry trends to enhance the spa experience.
• Develop strong relationships with premium spa, skincare, beauty and wellness partners.
• Partner with Sales & Marketing, Rooms, Food & Beverage and other departments to integrate wellness into the wider guest journey.

Required profile

• Degree or diploma in Spa Management, Hospitality, Wellness, Business Management or related discipline (preferred).
• Minimum 5–7 years of spa or wellness experience, with significant senior leadership experience in a luxury hotel, resort or premium spa.
• Proven experience managing a full‑service luxury spa operation, including treatments, retail and wellness programming.
• Strong commercial acumen with demonstrated ability to manage budgets, forecasts, revenue and profitability.
• Exceptional leadership skills with experience recruiting, training and developing a diverse team of therapists and spa professionals.
• Strong knowledge of spa hygiene, health and safety, treatment protocols and operational compliance.

Required skills

• Proficiency with spa management and booking systems.
• Advanced Microsoft Office skills.
• Familiarity with relevant hotel operating systems.