Supply Chain Lead - Public Sector

About the role

Roche Diagnostics Saudi Arabia is looking for a Supply Chain Lead (Public Sector) in Riyadh. The role acts as the main operational link between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH) and third-party logistics providers, driving end-to-end customer fulfillment, streamlining order-to-cash processes and building direct relationships with key public stakeholders.

Key responsibilities

• Act as the main point of contact for NUPCO and MOH supply chain and warehouses, and set up a regular operational review cadence with the NUPCO Supply Chain team on tender fulfillment and delivery schedules.
• Represent Roche Diagnostics Saudi Arabia in operational forums, resolving fulfillment bottlenecks and delivery disputes proactively.
• Partner with the Head of Sales MOH on the tender business, keeping clear functional accountability within Supply Chain.
• Lead a regular Tender S&OP/governance process with MOH Sales covering pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments.
• Ensure joint Supply Chain and Commercial decisions through transparent KPIs, documented assumptions, agreed actions and escalation mechanisms, with unresolved priorities escalated jointly to the Heads of Supply Chain and Sales MOH.
• Oversee the end-to-end order lifecycle for NUPCO/MOH tenders and purchase orders, ensuring accurate and timely fulfillment.
• Track and expedite Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs, manage portal operations on NUPCO platforms, and coordinate with the local 3PL for OTIF deliveries.
• Monitor delivery windows and batch documentation to avoid penalties and liquidated damages.

Required profile

• BSc in Supply Chain Management, Logistics, Industrial Engineering, Business Administration or a related field.
• 7+ years of experience in supply chain, customer fulfillment or logistics operations in the healthcare, pharmaceuticals or diagnostics/medtech sector in Saudi Arabia.
• Knowledge of the Saudi healthcare ecosystem.
• Direct experience with NUPCO, MOH procurement workflows and SFDA.
• Advanced people management, coaching and mentoring skills.
• Fluent Arabic and English, written and spoken.