Support Analyst – Digital Platforms & Data Systems

About the role

We are looking for a proactive Support Analyst to help develop, administer, and continuously improve our digital platforms and data systems. The role combines business analysis, data interpretation, and technical support within environments such as SharePoint Online, Aconex, and Power BI.

Key responsibilities

• Gather and document business requirements in collaboration with cross‑functional teams.
• Maintain and support portal infrastructure, including SharePoint Online and Aconex.
• Assist in automating data processes using AI tools like Microsoft Copilot.
• Create and update data visualisations and dashboards with Power BI.
• Provide end‑user training, documentation, and troubleshooting support.
• Support data collection, basic analysis, and reporting activities.
• Help manage structured and unstructured data repositories, ensuring accuracy and accessibility.
• Contribute to digital document control and change‑management practices.

Required profile

• Detail‑oriented professional with strong analytical thinking.
• Excellent communication skills for translating technical information into user‑friendly formats.
• Ability to work collaboratively with stakeholders and senior analysts.
• Proactive attitude and problem‑solving mindset for day‑to‑day operational challenges.

Required skills

• SharePoint Online
• Aconex
• Power BI
• Microsoft Copilot
• Python (basic scripting)
• SQL (basic querying)