Surgical Account Manager

About the role

The Surgical Account Manager drives business growth and promotes Alcon’s advanced technology portfolio within designated accounts. This role builds long‑term relationships with key customers, understands their clinical needs, and proposes tailored solutions to achieve commercial objectives.

Key responsibilities

• Develop and execute customer development strategies and dedicated KAM action plans for assigned accounts.
• Establish and nurture long‑term relationships with key customers, continuously proposing solutions that meet their needs.
• Lead the preparation of strategic and tactical plans, providing analysis of future potential and key programs for each account.
• Prepare and negotiate contracts, guiding company initiatives targeted at specific accounts.
• Analyze market situations, including competitive intelligence on key accounts and competitors.
• Organize customer events and programs independently or with marketing/medical departments, aligned with business tactical plans.
• Map stakeholders, segment and profile them, and ensure accurate data entry into the Alcon CRM system.
• Establish and implement a sales/business plan for the designated client base.