Team Leader – Showroom Sales

About the role

Lead and guide the showroom team to achieve sales volume, stock targets and high customer satisfaction. Coordinate daily showroom operations and develop sales strategies for EXA Ceramics.

Key responsibilities

• Build and maintain rapport with key customers and develop strong relationships with existing and potential clients.
• Guide the team in implementing effective showroom sales strategies, including product demonstrations and updated displays.
• Follow up all sales procedures, enter payments, issue invoices and close sales deals while documenting installed sites.
• Coordinate with merchandising, brand management, logistics and other departments to ensure optimal product presentation and delivery.
• Maintain accurate customer records, submit regular sales reports and monitor market and competitor activity.
• Enforce in‑store security, health and safety regulations.

Required profile

• Ability to recruit, develop and manage high‑performing team members and address low performance.
• Strong decision‑making skills, proactive problem solving and accountability for results.
• Experience transforming corporate goals into actionable business plans and monitoring budget efficiency.
• Capability to develop organizational structures, job descriptions and process improvements.

Required skills

• Sales Forecasting
• Sales Planning
• Sales Presentations
• Sales Trend Analysis