Team Leader – Support Services

About the role

The Team Leader – Support Services oversees the daily operations of the support services department, ensuring efficient service delivery and compliance with company policies. This role combines team leadership, performance monitoring, and continuous improvement to meet operational targets.

Key responsibilities

• Lead, supervise and coordinate daily activities of the Support Services team.
• Assign tasks, monitor performance against KPIs and ensure timely completion.
• Handle operational issues, complaints and escalations, ensuring appropriate resolution.
• Prepare and maintain operational reports, attendance records and staffing schedules.
• Identify gaps, recommend corrective actions and support process‑improvement initiatives.

Required profile

• Bachelor’s degree or diploma in Business Administration, Operations Management or a related field.
• 0–3 years of experience in support services, operations or facilities, with supervisory experience preferred.
• Strong communication, leadership and problem‑solving abilities.
• Ability to work under pressure and manage multiple priorities.

Required skills

• Proficiency with Microsoft Office applications.