Technical Support Manager

About the role

We are looking for a Technical Support Manager to lead the technical support function for IMOU’s Smart Home brand in Saudi Arabia. The role combines training, on‑site assistance, and product promotion to ensure distributors, resellers and installers can deliver a seamless smart‑home experience.

Key responsibilities

• Conduct offline and online training for sales teams, distributors, resellers, installers and promoters on new product launches and quarterly updates.
• Provide online technical assistance via Facebook, phone or chat, handling installation issues, connectivity problems and video playback queries.
• Deliver on‑site technical support to resolve product quality issues and complex installation challenges.
• Translate and adapt user guides, quick‑start manuals and instructional videos into Arabic.
• Represent the brand at customer meetings, product launches, industry exhibitions and manage sample booth setups.
• Maintain and promote the partner application, updating product materials and encouraging adoption among resellers and installers.

Required profile

• Minimum 3 years of experience in a technical support role within IT, CCTV or smart‑home sectors.
• Bachelor’s degree in a technical or related field.
• Fluent in English and Arabic (reading, writing and speaking).
• Strong interpersonal, written and oral communication, and presentation skills.
• Customer‑oriented mindset with willingness to travel frequently for business trips.

Required skills

• WiFi Camera
• Smart Home
• IT
• CCTV Technology