Technical Support Specialist

About the role

We are looking for a Technical Support Specialist to deliver high‑quality IT support to end users in a fast‑paced environment. The ideal candidate combines strong troubleshooting abilities with excellent communication skills.

Key responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Diagnose and resolve problems efficiently through ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex incidents.
• Maintain high customer satisfaction through effective communication and follow‑up.

Required profile

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
• Advanced English language skills.
• Minimum 1 year of experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network connectivity
• IT ticketing systems
• Remote access tools
• ITIL best practices (optional)