Training & Quality Manager

About the role

This is a full-time, on-site Training and Quality Manager role based at Wooden Coffee in Riyadh, Saudi Arabia. The role is responsible for designing, delivering, and continuously updating training programs for baristas, supervisors, and support staff while ensuring consistent service standards and product quality across all locations.

Key responsibilities

• Assess training needs and develop training materials and Standard Operating Procedures (SOPs).
• Lead workshops, on‑the‑job coaching sessions, and monitor employee performance against quality standards and KPIs.
• Conduct regular store audits, review customer feedback, and collaborate with Operations leadership to implement process improvements.
• Maintain training records, prepare reports on training effectiveness and quality trends.
• Support new store openings and onboarding initiatives to align teams with brand, safety, and hygiene standards.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management, Education or related field (preferred).
• Minimum three years of experience in the Food & Beverage sector, preferably in coffee or café environments.
• Proven experience developing, delivering and evaluating training programs.
• Strong background in quality assurance, including audit execution and continuous‑improvement initiatives.
• Excellent communication and interpersonal skills with the ability to motivate employees.
• Familiarity with health, safety, food hygiene and operational standards for coffee shops.
• Ability to analyze performance data and customer feedback to identify trends and recommend solutions.
• Prior supervisory or managerial experience in a coffee shop, café or restaurant is highly beneficial.