Travel Agent

About the role

We are seeking a dedicated Travel Agent to manage end‑to‑end corporate travel arrangements. The successful candidate will ensure seamless ticketing, accommodation, and ancillary services while adhering to company policies and client preferences.

Key responsibilities

• Book, issue, reissue, and refund air tickets using GDS systems (Amadeus, Sabre) with 100% fare accuracy.
• Reserve hotels via B2B platforms (TBO, Hotelbeds) or direct contracts and coordinate car rentals, airport transfers, rail, ferry, and meet‑and‑assist services.
• Handle client inquiries via email or phone, clarify travel needs, budgets, and provide alternative options when required.
• Maintain compliant booking records in back‑office systems (e.g., TINA) and ensure proper use of client profiles, approval flows, and policy tags.
• Collaborate with internal teams such as Finance, Product, Visa, and MICE, and support colleagues during peak periods.

Required profile

• 3–5 years of experience in corporate travel operations or business travel ticketing.
• Proven ability to manage both GDS ticketing and non‑air travel components.
• Fluent English; Arabic is a plus.

Required skills

• Proficiency with GDS platforms – Amadeus and Sabre.
• Experience using B2B hotel booking tools – TBO and Hotelbeds.
• Familiarity with back‑office systems such as TINA.
• Knowledge of CRM platforms – Freshdesk.