Usability Engineer (UX Research & Accessibility)

About the role

We are looking for a Usability Engineer to join webook.com, Saudi Arabia’s leading event ticketing and experience‑booking platform. The role focuses on applying human‑factors knowledge, cognitive psychology and behavioral UX to improve our digital products.

Key responsibilities

• Plan, conduct, and analyze formative and summative usability studies, including moderated and unmoderated tests.
• Perform heuristic evaluations, cognitive walkthroughs, and accessibility assessments.
• Collaborate closely with designers, developers, and product managers to improve user experience based on findings.
• Create and maintain usability testing protocols, documentation, and research repositories.
• Define and measure usability KPIs such as task success rate, error rate, and time on task.
• Advocate for evidence‑based design decisions and usability best practices across teams.
• Support the development of design systems and product guidelines with usability input.
• Help train and mentor cross‑functional teams on usability principles and tools.

Required profile

• Bachelor’s or Master’s degree in Human Factors, Cognitive Science, HCI, Psychology or a related field.
• 2–4 years of experience in usability engineering, UX research or a similar role.
• Strong foundation in usability principles, testing methodologies and statistical analysis.
• Experience documenting research and presenting findings to technical and non‑technical stakeholders.
• Understanding of WCAG accessibility guidelines and inclusive design.

Required skills

• UserTesting
• Lookback
• Maze
• Hotjar
• Optimal Workshop
• Figma
• Axure
• Adobe XD
• WCAG accessibility guidelines