Waiter / Waitress – Food & Beverage Service

About the role

We are looking for dynamic, self‑motivated Food & Beverage professionals to join our team as a Waiter/Waitress. In this role you will deliver professional, discreet and personalized service, ensuring each guest enjoys a memorable dining experience.

Key responsibilities

• Perform all necessary tasks to service food and beverage according to the hotel’s performance manual.
• Greet, seat and serve customers in a professional and courteous manner.
• Acquire in‑depth knowledge of the outlet’s menu to advise and assist guests.
• Consistently monitor the quality of food and beverage being served.
• Handle customer complaints and queries satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and upkeep all service equipment.
• Prepare service stations before, during and after service (mise‑en‑place and mise‑en‑scène).
• Ensure minimum wastage, breakage and spoilage.
• Actively use up‑selling techniques to exceed guest expectations and increase revenue.

Required profile

• Diploma or degree in hospitality, or vocational training in food & beverage.
• Previous experience as a waiter/waitress in a high‑volume restaurant.
• Good command of English.
• Strong guest service and interpersonal skills.
• Positive, pleasant attitude and ability to stay calm under pressure.
• Attention to detail and a passion for people and service.

Required skills