Account Manager – Sales

About the role

Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross‑selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Key responsibilities

• Develop and implement account plans for major accounts to support revenue growth and long‑term customer retention.
• Identify opportunities for upselling and cross‑selling across hardware, software, and solution offerings such as archiving and content management.
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
• Oversee day‑to‑day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.

Required profile

• Bachelor's degree in business administration, business management, marketing, or a related field (preferred).
• 3–4 years of proven sales experience.

Required skills

• Software
• Hardware
• Archiving
• Content Management