Admin Concierge – Luxury Hotel Guest Services

About the role

We are looking for an Admin Concierge to be the central hub of communication in the lobby of Raffles The Red Sea, ensuring seamless guest journeys and up‑holding the brand’s legendary service standards.

Key responsibilities

• Coordinate daily operations between Doormen, Porters, Reception and Raffles Butlers.
• Build and maintain detailed guest profiles in the Property Management System, capturing preferences and cultural sensitivities.
• Manage pre‑arrival email communications with guests and travel agents, confirming arrival details and special requests.
• Handle guest and administrative mail, courier services and keep the hotel’s digital information directory up to date.
• Conduct regular inventories of lobby supplies and guest amenities, working with Butler admin supervisors for restocking.
• Support service recovery by logging complaints, tracking feedback and ensuring swift corrective actions.

Required profile

• Minimum 2 years experience in a luxury hotel front‑office or guest‑relations role.
• Strong knowledge of Microsoft Office, especially Excel, and experience with hotel Property Management Systems.
• Poised, creative and inquisitive with high emotional intelligence and cultural awareness.
• Impeccable grooming, professional posture and strict confidentiality handling.
• Understanding of ultra‑luxury guest expectations and prior pre‑opening experience.

Required skills

• Microsoft Excel
• Hotel Property Management System (PMS)