Administrative Assistant – Booking Coordinator

About the role

The Administrative Assistant – Booking will support Red Sea Sports & Entertainment (RSSE) in delivering seamless booking experiences for its AKUN, WAMA and GALAXEA activities. You will act as the primary point of contact for guest enquiries, maintain accurate reservation records and ensure smooth communication between guests and operational teams.

Key responsibilities

• Receive, log and respond to booking enquiries promptly and professionally.
• Maintain booking systems, calendars, schedules, guest details, time slots, amendments and cancellations.
• Prepare and send booking confirmations, updates and relevant information to guests and internal teams.
• Coordinate with operations teams to communicate guest requirements, activity details, timings and special requests.
• Monitor schedules to avoid duplicate bookings, overlapping slots or incomplete information.
• Provide administrative support for reports on bookings, cancellations, attendance and guest requirements.
• Manage brand‑specific email inboxes and share accurate pre‑activity information with guests.
• Assist guests with changes, cancellations and general enquiries while maintaining high customer‑service standards.
• Follow up with guests or internal teams to collect feedback and support service improvement.
• Maintain organised records, trackers, shared folders and booking documentation in line with internal requirements.
• Identify simple improvements in booking administration, data accuracy, communication flow and scheduling efficiency.

Required profile

Required skills