Administrative & Business Support Specialist

About the role

The Senior Specialist – Admin and Business Support provides comprehensive administrative and business support across utility operations. You will ensure smooth operational execution, effective stakeholder communication, and robust administrative management to help achieve organisational objectives and deliver excellent client service.

Key responsibilities

• Oversee daily administrative functions, including document management, filing systems, and correspondence handling while ensuring audit compliance.
• Develop and maintain standard operating procedures, implement best practices, and conduct regular process reviews to improve efficiency.
• Provide high‑level support to senior management such as calendar management, meeting coordination, executive report preparation, and budget planning.
• Act as primary contact for internal and external stakeholders, managing communications and timely follow‑ups.
• Maintain accurate databases, generate regular administrative and performance reports, and conduct trend analysis.
• Support ERP and other enterprise system implementations, troubleshoot issues, and create user guides.
• Coordinate training activities, maintain records, develop training materials, and liaise with external providers.
• Assist business projects by coordinating timelines, resources, and documentation, and contribute administrative insights to strategic decisions.
• Ensure compliance with company policies, regulatory requirements, risk assessments, and emergency response protocols.
• Manage administrative budgets, vendor relationships, and contract performance.

Required profile

• Minimum 24 months of experience in administrative or business support roles.
• Strong understanding of document management, procurement processes, and ERP systems.
• Excellent analytical abilities and attention to detail.
• Proven ability to work with senior management and cross‑functional teams.

Required skills

• Analytical Skills
• Ms Office Suite
• Document Management
• Procurement processes
• ERP systems
• Data management and reporting