Aftersales Planning General Manager

About the role

The Aftersales Planning General Manager will provide strategic planning and operational support for BIT aftersales centres, ensuring alignment with the company’s vision and delivering a Best‑in‑Town guest experience. This senior role drives the development of department strategy, Hoshin plans, digital initiatives, budgets and incentive schemes while monitoring performance against key KPIs.

Key responsibilities

• Develop and cascade the department Hoshin, project plans and annual budget for all BIT aftersales centres.
• Manage monthly KPI, financial and management reporting, and prepare presentations for senior leadership.
• Mentor Gemba Leaders in the implementation of TPS/TBP/SGA projects and oversee Obeya rooms at each centre.
• Support the execution of Kaizen activities, ensuring continuous improvement and a strong Kaizen culture.
• Track progress of action plans, conduct regular Hoshin review sessions and drive corrective actions.
• Collaborate with BIT centres to achieve sales, gross profit, OPEX and operational targets.

Required profile

• Proven experience in planning and operations support for aftersales or similar service environments.
• Strong knowledge of Kaizen, TPS and continuous‑improvement methodologies.
• Ability to develop strategic plans, budgets and performance dashboards.
• Excellent stakeholder management and mentoring skills for Gemba Leaders.
• Results‑oriented mindset with a focus on achieving financial and operational KPIs.

Required skills