Application Support Engineer

About the role

CoorB builds solutions focused on process automation, user experience and data analytics, helping clients achieve operational excellence in the finance industry. It is looking for a proactive, customer-focused Application Support Engineer in Jeddah to provide technical support, maintenance and operational management for business-critical applications, ensuring high availability, troubleshooting production issues, coordinating with development and infrastructure teams, supporting deployments and keeping service level agreements.

Key responsibilities

• Provide Level 2/Level 3 support for enterprise applications in production and non-production environments.
• Monitor application health, availability and performance using monitoring and alerting tools.
• Investigate, troubleshoot and resolve incidents and service requests within agreed SLAs, and perform root cause analysis for recurring issues.
• Coordinate with development, database, infrastructure and network teams on complex issues.
• Support deployments, upgrades, patches and configuration changes, including validation and post-deployment checks.
• Manage user accounts, access and permissions according to security policies.
• Document incidents, known errors, procedures and support runbooks, and take part in disaster recovery and business continuity testing.
• Provide on-call and after-hours production support.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• ITIL Foundation certification preferred.

Required skills

• Experience with cloud platforms such as Microsoft Azure or AWS is an advantage.
• Familiarity with DevOps tools, CI/CD pipelines and version control systems (Git, Azure DevOps, Jenkins).
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana or Kibana.