Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office operations at The Jeddah EDITION. This role ensures smooth check‑in and check‑out processes, supervises bell staff, switchboard and guest‑services teams, and drives both guest and employee satisfaction while contributing to the department’s financial performance.

Key responsibilities

• Assist the Front Office Manager in daily administration of front‑office functions.
• Supervise and coach bell/door staff, switchboard operators and front‑desk agents.
• Ensure efficient check‑in/check‑out procedures and resolve guest issues promptly.
• Monitor service standards, guest feedback and implement corrective actions.
• Maintain open, collaborative relationships with team members and recognize employee performance.
• Develop and track departmental goals, reporting progress to management.
• Handle complaints, disputes and conflict resolution to uphold guest satisfaction.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, or
• A 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or related field (no experience required).
• Strong interpersonal and communication skills, integrity and a customer‑focused attitude.

Required skills