Assistant Manager 2

About the role

The Assistant Manager 2 supports the Shop/Department Manager in delivering excellent customer service and efficient store operations. This role combines direct customer interaction with team leadership to drive sales and maintain high standards.

Key responsibilities

• Greet customers and provide expert advice to guide purchase decisions while adhering to quality and service standards.
• Assist the manager with inventory control, product ordering, and stock availability.
• Allocate routine and non‑routine tasks to Sales Associates, Cashiers, and Coordinators to optimise workflow.
• Help prepare staff schedules, ensuring manpower aligns with operational needs cost‑effectively.
• Communicate sales targets, monitor performance, and recommend corrective actions when necessary.
• Motivate and develop team members through training and support to maximise sales results.
• Serve customers on the floor while supporting overall shop/department management.

Required profile

• Bachelor's degree.
• Fluency in English.
• Strong product knowledge.
• Teamwork, attention to detail, and customer focus.
• Ability to plan, organise, and understand commercial objectives.
• Effective communication and people‑development skills.

Required skills

• Proficiency in MS Office.