Assistant Manager - Bell Desk

About the role

We are looking for an Assistant Manager – Bell Desk to support the Front Office and Assistant Front Office Manager in delivering exceptional guest service. In this role you will help run the guest service department as an independent profit centre, ensuring high levels of satisfaction through effective concierge operations.

Key responsibilities

• Assist in planning, organising, directing and controlling the daily concierge and bell desk activities, ensuring timely and accurate service delivery.
• Coordinate guest requests, luggage handling, transportation and special arrangements, acting as the primary point of contact to guarantee seamless experiences.
• Monitor service quality through guest feedback and performance metrics, implementing continuous improvements to maximise satisfaction.
• Support administrative tasks such as daily reporting, inventory control, cash handling and staff scheduling to maintain operational efficiency.
• Collaborate with front‑office, housekeeping and security teams to ensure smooth overall hotel operations.

Required profile

• Hold a relevant degree or diploma in Hospitality or Tourism Management from an accredited institution.
• Possess at least 2 years of experience in a supervisory role within concierge, bell desk or guest service management.
• Demonstrate strong problem‑solving abilities, organisational skills and the capacity to manage multiple priorities.
• Exhibit excellent interpersonal communication, a customer‑focused mindset and the ability to work effectively with diverse guests and team members.

Required skills

• Management of concierge and bell desk operations, including guest interaction and service delivery.
• Coordination of guest services such as luggage handling, transportation arrangements and special requests.
• Proficiency in front‑office administrative procedures, reporting and staff scheduling.

What we offer

• Competitive compensation package.
• Opportunities for professional development and career advancement within a leading hospitality brand.
• Dynamic, collaborative work environment with a focus on guest excellence.