Assistant Manager - Bell Desk
Destination Hotels
Job description
About the role
The Assistant Manager – Bell Desk will support the Front Office and Assistant Front Office Manager in delivering exceptional guest service. This role is pivotal in overseeing the Bell Desk and Concierge operations, ensuring smooth administration and high guest satisfaction.
Key responsibilities
- Assist the Front Office team in managing the guest service department as an independent profit centre.
- Plan, organise, direct and control all Bell Desk and Concierge activities.
- Maintain high standards of guest satisfaction through effective service delivery.
- Handle administrative tasks related to the Concierge operation.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Required profile
- Relevant degree or diploma in Hospitality or Tourism Management.
- Minimum of 2 years experience as an Assistant Manager – Concierge or Guest Service Manager.
- Holder of the Clefs d'Or certification.
- Strong problem‑solving, organisational and interpersonal abilities.
Required skills
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Published 1 month ago
Expires 3 weeks from now
16 views · 0 interested
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Destination Hotels