Assistant Reservations Manager

About the role

The Assistant Reservations Manager supports the reservations team at a leading hotel, ensuring smooth booking operations, accurate revenue tracking, and high‑quality guest service. This role combines team leadership with revenue control and operational support.

Key responsibilities

• Supervise reservation agents, conduct daily briefings and monitor call quality.
• Produce daily occupancy and revenue reports, track booking targets and assist in maximizing sales.
• Handle complex guest requests, resolve complaints and coordinate with front‑desk and sales teams.
• Monitor third‑party booking channels and ensure accurate room inventory.

Required profile

• Diploma or degree in hotel management, hospitality or business.
• 2‑4 years of experience in hotel reservations, front office or guest services.
• Strong communication and leadership abilities.

Required skills

• Proficiency with property management software such as Opera.
• Ability to analyse reports and manage room inventory.

What we offer

• Opportunity to work with a global hospitality brand.
• Professional development and training.
• Dynamic, guest‑focused environment.