Call Center Agent

About the role

We are looking for a professional and customer‑focused Call Center Agent to handle inbound and outbound calls, as well as help‑center tickets, providing accurate and timely support while maintaining high customer satisfaction.

Key responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve help‑center tickets through designated channels with timely and accurate responses.
• Provide accurate information about products, services, and processes.
• Identify customer needs, resolve issues efficiently, or escalate when required.
• Record interactions, requests, and resolutions in the CRM or ticketing system.
• Meet KPIs such as SLA, call handling time, productivity, quality, and customer satisfaction.
• Handle complaints professionally and work toward effective resolutions.
• Coordinate with other departments for issues needing further investigation.

Required profile

• High School Diploma or equivalent (Bachelor’s degree strongly preferred).
• Strong verbal and written communication skills.

Required skills

• Ticketing system
• CRM

What we offer

• Be part of one of the leading mobility platforms in the region.
• Work in a dynamic and collaborative environment.
• Opportunity to lead impactful finance initiatives and process improvements.
• Career growth and professional development opportunities.