Call Center Agent – Saudi Nationals Only

About the role

As a Call Center Agent you will provide responsive support to customers in the power generation sector, handling incoming calls and emails related to plant control systems and power plant operations. You will use your technical knowledge and communication skills to troubleshoot issues, deliver solutions, and ensure a high standard of service.

Key responsibilities

• Provide timely and professional support to customers via phone and email regarding plant control and operating systems.
• Accurately document interactions, service requests, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with technical and engineering teams to escalate, track, and resolve complex issues.
• Conduct follow‑ups to confirm successful implementation of solutions and customer satisfaction.
• Maintain up‑to‑date knowledge of company products, services, and technical solutions.

Required profile

• Diploma, Higher Diploma, bachelor’s degree or relevant technical certification, preferably in engineering or a technical discipline.
• Previous experience in a customer support role, ideally within power generation, industrial or technical services.
• Strong written and verbal communication skills in Arabic and English.
• Proficiency with support ticketing systems and ability to learn new software quickly; experience with Salesforce is a plus.
• Highly organized, able to multitask, and capable of working independently and as part of a team.

Required skills

• Salesforce