Cluster Reservation Agent – Luxury Resort

About the role

We are looking for a Cluster Reservation Agent to manage individual and group bookings for the new Raffles & Fairmont resort on Saudi Arabia’s Red Sea Project. The role involves handling reservations through the Opera/Accor system, providing excellent guest service and supporting revenue optimisation.

Key responsibilities

• Process individual and group reservation requests accurately using Opera/Accor PMS.
• Respond promptly to inquiries via phone, email, website or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximise revenue.
• Maintain reservation records, update changes, cancellations and no‑shows, and prepare daily/weekly reports.
• Coordinate arrivals with front office and housekeeping, ensuring rate parity across all booking channels.
• Handle special requests, communicate with travel agents, corporate clients and walk‑in guests, and resolve booking issues.

Required profile

• Previous experience in hotel reservations or front office (preferred but not mandatory).
• Strong communication skills in English; Arabic is a plus.
• Customer‑oriented attitude with ability to multitask under pressure.
• Impeccable grooming and presentation aligned with luxury standards.

Required skills

• Opera PMS / Accor reservation system.
• Microsoft Excel.
• Microsoft Outlook.