Collector – Tenant Payments & Lease Management

About the role

The Collector will act as the primary point of contact for mall tenants regarding all payment‑related matters. You will ensure timely collection of rent, service charges and other dues while maintaining strong tenant relationships.

Key responsibilities

• Build and maintain strong relationships with mall tenants.
• Follow up on rent, service charges and outstanding payments in line with lease agreements.
• Issue payment reminders, invoices and notifications.
• Reconcile tenant payments and resolve discrepancies.
• Negotiate and monitor payment plans for overdue accounts.
• Handle payment disputes and escalate unresolved cases.
• Prepare regular reports on outstanding balances, aging and collection performance.
• Maintain accurate records of collection activities and tenant payment history.
• Coordinate with internal departments, banks and collection agencies.
• Ensure collection activities comply with company policies, lease agreements and regulations.

Required profile

• Minimum 2 years of experience in collections, accounts receivable or a related finance role.
• Bachelor's degree or diploma in Accounting, Finance, Business Administration or a related field.
• Strong communication and negotiation abilities.
• Good knowledge of payment follow‑up, account reconciliation and aging reports.
• Experience in real estate, retail or mall operations is an advantage.

Required skills