Customer Care Advisor – Email & Live Chat Support

About the role

We are looking for a Customer Care Advisor to join Tamara’s Customer Experience team in Riyadh. In this non‑voice position you will handle customer inquiries via email and live‑chat, delivering accurate information and tailored solutions that reflect Tamara’s trusted fintech services.

Key responsibilities

• Respond promptly to inbound emails and live‑chat messages, ensuring efficient communication.
• Identify customer questions, concerns and needs, providing clear and accurate answers.
• Review customer accounts and transaction histories to resolve issues and explain services.
• Follow established communication scripts and meet support‑service metrics.
• Maintain detailed records of interactions and solutions provided.

Required profile

• University graduate (any discipline).
• Native Arabic speaker with at least B2 level English proficiency.
• Strong verbal and written communication skills.
• Ability to work flexible, rotational hours.
• Previous customer‑service experience is a plus.

Required skills

• Computer usage.
• Internet applications.

What we offer

• Opportunity to work in a fast‑growing fintech environment.
• Collaborative team culture focused on customer success.