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This job expired on 29/08/2026. It no longer accepts applications.
Customer Care Advisor – Non‑voice (Chat & Email)
Tamara · Riyad
Job description
About the role
We are looking for a Customer Care Advisor to join our Customer Experience team in Riyadh. In this non‑voice position you will handle customer queries through email and live chat, providing accurate information and tailored solutions for Tamara’s fintech services.
Key responsibilities
- Answer inbound emails and respond to live chats efficiently.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Give detailed explanations of Tamara’s services.
- Meet support metrics and follow communication scripts for different topics.
Required profile
- University graduate (any discipline).
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluent English (minimum B2 level).
- Strong verbal and written communication skills.
- Ability to handle customer issues and solve problems quickly.
- Flexibility to work rotational hours/days.
Required skills
- Computer literacy.
- Proficiency with internet applications.
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Tamara
Riyad
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