Customer Care Advisor – Voice Support

About the role

We are looking for a Customer Care Advisor to join Tamara’s Customer Experience team in Riyadh. You will handle inbound voice calls, emails and live‑chat inquiries, delivering accurate information and tailored solutions for our fintech super‑app users.

Key responsibilities

• Answer inbound phone calls, emails and live‑chat messages promptly and professionally.
• Identify customer questions, concerns and needs, providing clear and accurate answers.
• Review customer accounts and transaction histories to resolve issues.
• Explain Tamara’s services in detail and follow communication scripts.
• Meet support metrics and maintain high levels of customer satisfaction.

Required profile

• University graduate (any discipline).
• Native Arabic speaker with fluency in English (minimum B2).
• Previous customer‑service experience is a plus.
• Strong verbal and written communication skills.
• Ability to work flexibly with rotating schedules.

Required skills

• Computer literacy.
• Proficiency with internet applications.

What we offer

• Opportunity to work in a fast‑growing fintech unicorn.
• Dynamic, collaborative environment focused on customer‑centric innovation.