Customer Service Assistant

About the role

The Customer Service Assistant supports the daily operations of the British Council’s Customer Service team in Saudi Arabia. Acting as the first point of contact for visitors and callers, the role ensures a smooth front‑office experience and helps gather feedback for continuous improvement.

Key responsibilities

• Photocopy and prepare materials for tests, exams and promotional displays.
• Maintain a tidy waiting area, set up placement‑test rooms and manage equipment.
• Welcome visitors, guide them through the queuing system and direct enquiries to the appropriate staff.
• Monitor the waiting list, call customers, and conduct telephone surveys as required.
• Assist with placement‑test setup, including preparing rooms, number cards and storing test papers.
• Respond promptly and professionally to face‑to‑face, phone and email enquiries.
• Support the Customer Service team with administrative tasks during shift work.

Required profile

• Male or female candidates, able to work shifts between 09:00 and 21:00, Saturday to Thursday, with occasional weekend or out‑of‑hours duties.
• Strong communication skills and a customer‑focused attitude.
• Ability to handle multiple tasks in a busy front‑office environment.
• Basic computer literacy for handling email and telephone systems.

Required skills

• Photocopying and basic office equipment operation.
• Telephone handling and call‑centre etiquette.

What we offer

• Hourly rate of 40 SAR.
• Yearly renewable contract.
• Opportunity to work in a multicultural, educational environment across Jeddah, Riyadh and Khobar.