Customer Service Clerk I

About the role

Gates, a leading manufacturer of fluid power and power transmission solutions, is seeking a Customer Service Clerk I to join its team. You will be the first point of contact for customers, ensuring a positive experience from order entry through post‑purchase support.

Key responsibilities

• Provide timely, professional customer support across multiple channels, resolving inquiries, issues, and complaints.
• Build strong customer relationships through proactive communication and a service‑oriented mindset.
• Manage order processing activities, including purchase‑order review, pricing verification, availability checks, and delivery coordination.
• Support pricing and quoting processes, ensuring accuracy and proper maintenance of pricing information.
• Collaborate with Sales, Technical Support, Logistics, and other teams to ensure a seamless customer experience.
• Maintain accurate customer and transaction records in CRM systems, tracking feedback and service trends.
• Ensure compliance with ISO quality standards, QHSE requirements, and all applicable health, safety, and environmental procedures.

Required profile

• Fluent in English with strong verbal and written communication skills.
• 0–1 year of experience in customer service, sales support, or administrative roles (internships or graduate experience accepted).
• Customer‑focused mindset with empathy, active listening, and basic problem‑solving abilities.
• Ability to plan, prioritize, and manage daily tasks in a structured, detail‑oriented manner.

Required skills

• Experience with CRM systems, preferably Oracle Cloud.
• Proficiency in Microsoft Office applications.