Customer Service & Logistics Manager (KSA)

About the role

Reckitt is seeking a dynamic Customer Service & Logistics Manager to lead its Consumer Service team in Saudi Arabia. You will shape the end‑to‑end service experience, build strong relationships, and drive continuous improvement across the supply chain.

Key responsibilities

• Develop and maintain supply plans based on demand forecasts and support S&OP with outlooks, risks and capacity insights.
• Monitor inventory health, prevent stock shortages or excess, and coordinate with manufacturing and logistics to ensure product availability.
• Maintain target inventory levels and track aging, slow‑moving and obsolete stock.
• Manage inbound and outbound transportation operations with the central team and third‑party logistics (3PL) providers.
• Oversee 3PL and warehouse performance, ensuring service standards are met.
• Monitor transportation and warehousing costs, identifying efficiency opportunities.

Required profile

• Extensive supply chain management experience in a consumer‑goods environment with a strong customer‑service focus.
• Proficiency in SAP and familiarity with modern supply‑chain technologies and practices.
• Proven ability to build collaborative relationships internally and with external partners.
• Creative problem‑solving skills and a track record of driving continuous improvement.

Required skills

• SAP