Customer Service Representative – Al Madinah Al Munawwarah

About the role

The Customer Experience team is looking for a proactive, customer‑focused individual to join our service desk in Al Madinah Al Munawwarah. You will be responsible for delivering a high‑quality journey across multiple touchpoints, ensuring inquiries are resolved quickly and satisfaction is maintained.

Key responsibilities

• Handle customer inquiries, requests, and feedback via phone, email, chat, social media, and in‑person.
• Provide timely, professional resolution of issues and complaints.
• Maintain accurate records of interactions and follow up as needed.
• Collaborate with internal teams to improve processes and overall experience.
• Identify recurring issues and suggest service improvements.
• Support retention and satisfaction initiatives while ensuring compliance with policies and quality standards.
• Contribute to reporting and tracking of customer satisfaction and performance metrics.

Required profile

• Any educational background or relevant experience in customer service or related roles.
• Strong communication and interpersonal abilities.
• Problem‑solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Fluency in Arabic and English.

Required skills

• MS Office
• CRM or customer‑service tools