Customer Service Representative

About the role

Join a leading global business information provider as a Customer Service Representative, handling inbound leads and supporting corporate clients across the Middle East region.

Key responsibilities

• Oversee and manage the daily influx of leads for specific D&B products.
• Communicate professionally with clients, providing information on service offerings and addressing inquiries.
• Maintain detailed records of inquiries, requests, complaints, and ensure timely follow‑up.
• Liaise with internal departments to ensure timely delivery of commitments.
• Direct requests to appropriate teams for resolution.
• Build and nurture professional relationships with existing customers.
• Stay informed about all D&B offerings and provide accurate information.
• Lead efforts to maintain and update the customer database.
• Support research activities and contribute to generating sales leads.

Required profile

• 0‑2 years of experience managing corporate customers in a B2B customer service environment.
• Proven track record in customer service, preferably in a corporate setting.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and handle high‑pressure situations.
• Excellent multitasking, prioritisation, and time‑management abilities.
• Capability to manage multiple stakeholders simultaneously.

Required skills