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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative
Emdad By Elm · Djeddah
Job description
About the role
We are looking for a Customer Service Representative to provide support via phone, email, and other communication channels. You will handle inquiries and complaints efficiently, ensuring high customer satisfaction and a positive overall experience.
Key responsibilities
- Respond to customer inquiries and provide required information.
- Follow up on requests received through various systems.
- Handle complaints and pursue resolution until the issue is closed.
- Record and update customer data in approved systems and collect related statistics.
- Escalate recurring issues to relevant departments, track progress, and keep customers informed.
- Meet defined KPIs and service level standards.
- Identify challenges affecting customers and collaborate with stakeholders to improve service quality.
Required profile
- Bachelor’s degree.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage time efficiently.
- Previous experience in customer service or call centers is preferred.
Required skills
- Proficiency in using computers and Microsoft Office applications.
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Emdad By Elm
Djeddah
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