Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our fast‑growing team in Riyadh. As the primary point of contact for our users, you will handle inquiries, resolve issues and ensure a smooth, supportive experience across our B2B SaaS platform.

Key responsibilities

• Respond to user tickets and live‑chat messages in English and Arabic, providing timely and accurate solutions.
• Diagnose and troubleshoot technical problems, escalating complex cases to product or engineering teams when needed.
• Document interactions in the CRM system and maintain up‑to‑date records of customer communications.
• Gather user feedback and share insights with product and operations teams to drive continuous improvement.
• Collaborate with cross‑functional teams, including sales and marketing, to ensure consistent messaging and service quality.

Required profile

• Bachelor’s degree in Business Administration, Communications, Information Technology or a related field.
• 1–3 years of customer support or service experience, preferably in B2B SaaS or technology environments.
• Fluent in written and spoken English and Arabic.
• Saudi national.
• Strong communication, problem‑solving and multitasking abilities.

Required skills

• Experience with CRM and support tools such as Zendesk, Intercom and HubSpot.