Customer Service Representative

About the role

We are looking for a Customer Service Representative to join Johnson & Johnson in Riyadh. The role involves handling inbound and outbound orders, enquiries, complaints and providing information through phone, email and other channels, ensuring a high‑quality customer experience.

Key responsibilities

• Process telephone and email orders, enquiries, complaints and general information requests.
• Manage order placement, customer returns, and the issuance of credit and debit notes.
• Maintain and update Customer Master Data.
• Make outbound calls and attend face‑to‑face meetings with customers and internal partners.
• Support commercial and marketing improvement initiatives and act as the liaison between Supply Chain and Key Account teams.
• Monitor and meet Service Level Agreements and EMEA metrics, including relevant KPIs.

Required profile

• Completed secondary school education; a master’s degree is also acceptable.
• Fluent English (advanced) and native or fluent Arabic.
• 2‑3 years of customer service experience, preferably in a corporate or medical/healthcare environment.
• Basic IT proficiency and good computer skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Internet navigation