Customer Service Representative

About the role

The Customer Service Representative role at LPort is a full‑time, on‑site position based in Riyadh. You will be the primary point of contact for travelers, assisting them with bookings, check‑ins and airport services while ensuring a smooth, stress‑free journey.

Key responsibilities

• Respond to traveler inquiries in person and through digital channels, providing clear and courteous communication.
• Resolve issues promptly, escalating complex concerns when necessary.
• Monitor customer feedback and guide travelers through LPort’s smart solutions.
• Maintain accurate records of all interactions and collaborate with team members to improve service processes.

Required profile

• Strong customer‑focused attitude with excellent verbal and written communication in English and Arabic.
• Ability to work effectively in a fast‑paced, on‑site environment with diverse travelers and teams.
• Problem‑solving skills, attention to detail and a calm, professional demeanor under pressure.
• Previous experience in customer‑facing roles, preferably in travel, hospitality or retail, and a high school diploma or equivalent.