Customer Service Representative – Riyadh

About the role

CsMena, a leading BPO provider in Riyadh, is looking for motivated Customer Service Representatives to join its team. The role involves handling inbound and outbound customer inquiries, resolving issues, and ensuring a positive experience across multiple communication channels.

Key responsibilities

• Respond to customer inquiries professionally via phone, email, or chat.
• Resolve complaints and issues while maintaining high satisfaction levels.
• Follow established processes, quality standards, and service level agreements.
• Achieve individual and team targets for quality, productivity, and satisfaction.
• Deliver a consistent, positive customer experience in every interaction.

Required profile

• Bachelor’s degree or diploma in any related field.
• Previous experience in customer service, contact centre or support roles.
• English proficiency at B1 level or higher.
• Strong verbal and written communication abilities.
• Excellent problem‑solving and customer‑handling skills.
• Willingness to work rotating shifts, including evenings, weekends and public holidays.

Required skills

• Proficiency with computer systems and customer service platforms.

What we offer

• Opportunity to work in a fast‑paced, customer‑centric environment.
• Training and development to enhance professional skills.