Customer Success Manager – CRM Solutions

About the role

We are looking for a Customer Success Manager to drive adoption and value of our CRM SaaS platform across government, enterprise, mid‑market and SMB customers in Saudi Arabia. The role will be the main point of contact for assigned accounts, ensuring rapid time‑to‑value, high satisfaction and growth opportunities.

Key responsibilities

• Act as the primary point of contact for assigned customer accounts and build strategic relationships with key stakeholders.
• Lead onboarding and implementation processes to achieve fast Time‑to‑Value.
• Drive product adoption across sales, marketing and customer service teams within client organisations.
• Monitor customer health, develop tailored success plans and proactively reduce churn.
• Identify and pursue upselling and cross‑selling opportunities in collaboration with the sales team.
• Collect and analyse customer feedback, communicating insights to product and engineering teams.
• Conduct regular business reviews and on‑site visits to ensure continuous alignment with customer goals.

Required profile

• Bachelor’s degree in Business Administration, Information Technology or a related field.
• 3–5 years of experience in Customer Success, Account Management or SaaS (preferably CRM platforms).
• Experience working with diverse customer segments including government, enterprise and SMB.
• Strong persuasion, negotiation and relationship‑building abilities.
• Excellent communication skills in both Arabic and English.
• Solid understanding of sales and customer service processes within CRM systems.
• Proven presentation and stakeholder‑management capabilities.

Required skills

• CRM platforms
• SaaS solutions