Customer Success Manager – Public Sector (Saudi Arabia)

About the role

Upciti is looking for a Customer Success Manager to own the post‑sale relationship with public‑sector clients across Saudi Arabia. You will guide onboarding, drive platform adoption and work to grow the account through renewals and upsell opportunities.

Key responsibilities

• Lead client onboarding and deployment, including kickoff meetings, access provisioning, hardware installation follow‑up and dashboard training for end users.
• Conduct regular account check‑ins, run 90‑day Executive Business Reviews and identify upsell or expansion opportunities while monitoring churn risk.
• Act as the liaison between the client and internal teams (product, tech, commercial, project), relay feedback and help improve Customer Success processes.

Required profile

• 3‑5 years of experience in Account Management or Customer Success with a proven track record of upselling and portfolio growth, preferably in a SaaS, IoT or GovTech environment.
• Bilingual in English and Arabic, strong client‑service orientation, proactive mindset and ability to travel across the region.

Required skills

• Proficiency with CRM tools such as HubSpot or equivalent.
• Solid understanding of SaaS platforms and dashboard analytics.