Customer Support Specialist

About the role

Foodics, a restaurant management ecosystem and payment technology provider founded in 2014, is looking for a Customer Support Specialist for its Center of Excellence in Khobar. You will act as the first line of support for customers, handling their inquiries and requests about Foodics products and responding through incoming communication channels.

Key responsibilities

• Handle client inquiries received at the center of excellence and give accurate answers.
• Escalate and follow up with the relevant Foodics teams when further support is needed, until the case is resolved.
• Log communications accurately in the CRM and ticketing systems.
• Train clients on using Foodics products through multiple virtual channels.
• Report daily events to team leaders and flag areas needing more attention.

Required profile

• Bachelor's degree in any major (preferred).
• 0 to 1 year of experience in call center or customer service roles.
• High verbal fluency in English (must).
• Flexibility to work in different shifts in Khobar, on site (must).
• Strong communication and problem-solving skills, comfortable with routine tasks and quality standards.
• Comfortable delivering training (preferred).

Required skills

• Excellent typing skills (must).
• CRM and ticketing system logging.

What we offer

• Competitive compensation, including bonuses and the potential for shares.
• Regular training and an annual learning stipend.
• A diverse team of over 30 nationalities working in 14 countries.
• Autonomy, mentoring and challenging goals.